Privacy Policy 隐私政策

This Privacy Policy explains how our company collects, uses, shares, and protects your personal data when you buy our EV chargers, charging services, and related hardware, or when you use our websites, apps, or customer support (together, the "Services"). 简单说明：本隐私政策介绍我们如何收集、使用和保护您的个人信息。

By using our Services, you agree that we may process your information as described in this Privacy Policy, in accordance with applicable laws, including the laws of the People's Republic of China (PRC) where relevant. 使用本服务即表示您同意本隐私政策中所述的信息处理方式。

1. What data we collect 我们收集哪些信息

We collect different types of data, depending on how you use our Services.

• Account and contact information 账户及联系信息 (您主动提供的信息)
  • Name and contact details (e.g., email, phone number, postal address)
  • Company name and role, if you buy on behalf of a business
  • Login details (such as username and password) if you create an account
• Order and payment information 订单及支付信息
  • Order details (products and services you purchase, pricing, delivery address)
  • Billing information (invoice details, tax number where required)
  • Payment information (for example, masked card number, payment method, transaction ID). We usually receive this from our payment service providers and do not store full card numbers. 通常不保存完整银行卡号。
• Charging and usage data 充电及使用数据
  • Charging session details (time, duration, location or charger ID, energy consumed, cost)
  • Charger status and technical logs (error codes, firmware version, performance data)
  • Vehicle-related information you provide or that your charger or app collects (for example, vehicle model, charging preferences) — we do not access vehicle control systems.
• Device and technical data 设备及技术信息
  • Device identifiers (such as device ID, browser type, operating system, app version)
  • IP address, language settings, time zone
  • Log data about how you use our website or app (pages viewed, features used, error reports)
• Location data 位置信息
  • Approximate location based on your IP address or charger location
  • More precise location if you enable location services on your device or in our app (for example, to find nearby charging stations). 您可在设备设置中关闭定位。
• Communication data 通信信息
  • Information you send to us by email, phone, online forms, or chat (including support requests, complaints, and feedback)
  • Recordings or transcripts of customer service calls or chats, where permitted by law and where we notify you
• Marketing preferences 营销偏好
  • Your preferences for receiving marketing messages, newsletters, and event invitations
  • Information about whether you open or click on our marketing emails

2. Cookies and similar technologies Cookie 及类似技术

We use cookies and similar technologies to make our Services work, to understand how they are used, and to improve your experience. Cookies are small files stored on your device. 我们使用 Cookie 帮助网站正常运行并改善体验。

• Strictly necessary cookies 严格必要的 Cookie: Needed for security, login, and basic site functions. You cannot disable these in our systems.
• Performance and analytics cookies 性能与分析 Cookie: Help us understand how visitors use our website or app so we can improve them.
• Functionality cookies 功能性 Cookie: Remember your settings and preferences (such as language choice) to provide a more personal experience.
• Advertising and marketing cookies 广告与营销 Cookie: Used to show you more relevant ads and measure campaign performance, where allowed by law.

Where required by law, we will ask for your consent before using non-essential cookies. You can manage cookies in your browser or device settings. 在法律要求时，我们会在使用非必要 Cookie 前征得您的同意。

3. How we use your data 我们如何使用您的信息

• Provide and operate the Services 提供及运营服务
  • Process your orders and payments
  • Deliver EV chargers and related products
  • Set up and maintain charging services and accounts
  • Enable charging sessions and display your charging history
• Customer support and communication 客户支持与沟通
  • Answer your questions and handle complaints
  • Send service messages about safety, maintenance, product recalls, and updates
  • Notify you about changes to our Services or this Privacy Policy
• Improvement, safety, and analytics 改进、安全与分析
  • Monitor performance and reliability of chargers and apps
  • Fix bugs, improve safety, and optimize energy use
  • Analyze usage trends (for example, peak charging times) using aggregated or anonymized data where possible 匿名化或汇总数据。
• Marketing and personalization 营销与个性化
  • Send you information about products, promotions, or events related to EV charging, if allowed by law and your preferences
  • Recommend products, services, or tariffs that may interest you
  • You can opt out of marketing at any time (see "Your rights" below). 您可随时取消订阅营销信息。
• Legal and compliance 法律与合规
  • Comply with legal obligations (for example, tax and accounting rules, regulatory reporting)
  • Prevent, detect, and investigate fraud, misuse, or security incidents
  • Exercise or defend legal claims

4. Legal bases for processing 处理依据

We process personal data only when we have a valid legal basis under applicable laws. 根据适用法律，我们仅在具有合法依据时处理个人信息。

• Contract 履行合同: To provide products and services you request, such as processing orders and enabling charging sessions.
• Legal obligation 法律义务: To meet accounting, tax, regulatory, and reporting requirements.
• Legitimate interests 合法权益: To improve our Services, ensure security, prevent fraud, and manage our business, where these interests are not overridden by your rights.
• Consent 同意: For certain activities, such as some types of marketing or optional analytics cookies, we rely on your consent. You can withdraw your consent at any time, but this will not affect processing already carried out.

5. How we share your data 我们如何共享您的信息

We do not sell your personal data. We only share it as described below and with appropriate safeguards. 我们不会出售您的个人信息，仅在必要时共享。

• Service providers 服务提供商: Companies that help us run our business, such as payment processors, logistics and delivery partners, IT and cloud service providers, customer support tools, and professional advisors (lawyers, accountants).
• Charging network and partners 充电网络及合作伙伴: Where necessary to provide roaming or cross-network charging, we may share charging session data (for example, charger ID, time, energy, cost) with partner networks or operators.
• Business transfers 商业交易: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction, subject to confidentiality obligations.
• Legal and safety requirements 法律及安全要求: We may share data with authorities, regulators, or other parties when required by law, legal process, or to protect our rights, property, safety, or that of others.

6. International data transfers 跨境数据传输

Because we operate internationally, your information may be stored or processed in countries or regions outside your own, including outside mainland China. 由于我们在全球范围内运营，您的信息可能会被传输至境外。

When we transfer personal data across borders, we will comply with applicable laws (for example, PRC data export rules where they apply) and use appropriate safeguards, such as contractual protections, to help protect your information. 在进行跨境传输时，我们会根据适用法律采取必要的安全措施。

7. Data retention 信息保存期限

We keep your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law. 我们仅在实现本政策所述目的所需期限内保存您的个人信息。

• Account and profile data: kept while your account is active and for a reasonable period afterward, if needed for legal or business purposes.
• Order, billing, and transaction data: kept for the time required by tax, accounting, and financial laws.
• Charging session data: kept as needed to provide the service, resolve disputes, and for analytics in aggregated or anonymized form.
• Marketing data: kept until you opt out or until it is no longer needed.

When data is no longer needed, we will delete or anonymize it in a secure manner, unless we are required by law to keep it for a longer period. 在不再需要时，我们会安全删除或匿名化处理。

8. Your rights regarding your data 您的权利

Subject to applicable law, you may have some or all of the rights listed below. 根据适用法律，您可能享有以下一项或多项权利：

• Right to access 查阅权: You can request confirmation whether we process your personal data and receive a copy.
• Right to correction 更正权: You can ask us to correct inaccurate or incomplete information.
• Right to deletion 删除权: You can request deletion of your personal data in certain situations, for example when it is no longer needed or when you withdraw consent (where consent is the basis).
• Right to restriction 限制处理权: You can ask us to limit how we use your data in certain cases.
• Right to objection 反对权: You can object to certain processing, including direct marketing. 对直接营销处理您有随时反对的权利。
• Right to data portability 数据可携权: In some cases, you can ask for your data in a structured, commonly used format, or request that we transfer it to another organization.
• Right to withdraw consent 撤回同意权: Where we rely on your consent, you can withdraw it at any time.
• Right to complain 投诉权: You may have the right to lodge a complaint with a data protection authority or relevant regulator in your country or region.

To exercise your rights, please contact us using the details in the "Contact us" section below. We may need to verify your identity before processing your request. 为保障安全，我们可能会在处理您的请求前验证您的身份。

9. Children's data 未成年人信息

Our Services are not directed to children under the age of 14, and we do not knowingly collect personal data from them. 我们的服务并非针对 14 周岁以下未成年人。

If you are a parent or guardian and believe that a child has provided personal data to us, please contact us and we will take steps to delete the data as required by law. 如您认为未成年人向我们提供了个人信息，请立即联系我们。

10. Data security 信息安全

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, loss, or damage. 我们采取合理的技术和管理措施保护您的个人信息安全。

• Access controls and authentication
• Encryption and secure transmission where appropriate
• Regular backups and system monitoring
• Employee training and internal policies on data protection

No system is completely secure. If we become aware of a data breach that may seriously affect your rights, we will follow applicable legal requirements to notify you and the relevant authorities. 如发生可能严重影响您权利的数据安全事件，我们将按照法律要求进行处置和通知。

11. Third-party websites and services 第三方网站和服务

Our Services may contain links to third-party websites, apps, or services, or allow you to use third-party payment processors, map providers, or charging networks. These third parties have their own privacy policies, and we are not responsible for their practices. 我们无法控制第三方网站或服务的隐私做法。

We encourage you to read the privacy policies of all third-party services you use.

12. Updates to this Privacy Policy 政策更新

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or how we handle personal data. 我们可能不时更新本隐私政策。

When we make significant changes, we will notify you through our website, app, or by other appropriate means, and indicate the date of the latest update. 对于重大变更，我们会通过适当方式向您提示。

13. Contact us 联系我们

If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal data, you can contact us using the details below. 如对本政策或您的个人信息有任何疑问或请求，请通过以下方式联系我们：

• Email 电子邮箱: [insert contact email]
• Address 联系地址: [insert postal address]
• Customer service 电话客服: [insert phone number and service hours]

When contacting us, please provide enough information for us to identify you and understand your request, but do not include highly sensitive information (such as full payment card numbers) in email or chat. 为保障安全，请勿在邮件或在线聊天中提供高度敏感信息。